Workforce Admin Officer

Key attributes for the role:

• Reliable and dependable – you can be counted on to follow through with tasks
• Attention to detail – you take time to check your work
• Comfortable using IT – you are open to be trained to use and navigate new systems, and
• sharing your skills to help strengthen the team's work.
• Clear communicator – you ask questions when unsure and keep others informed
• A team player – you enjoy working with others and contributing to shared goals
• Open to developing your skills and learning on the job

Key Responsibilities

Event and workshop coordination

• Provide administrative support for the Workforce Relationship Manager to assist the coordination of workshops, forums, in-person and online events.
• Assist with venue bookings, catering, accessibility arrangements, webinar facilitation,
• invoice submission and internal Purchase Order requests.
• Liaise with facilitators, trainers, speakers, venue hire and partner organisations to organise the practical aspects of events, making sure everything runs smoothly.
• Support post-event activities including data collation, reporting and follow-up communications.

Administration and record keeping duties

• Collate and maintain accurate records of registrations, attendance and feedback using MS Forms and other engagement tools.
• Update systems with course information, using Eventbrite and the Active Herefordshire and Worcestershire website.
• Update calendars, CRM systems and shared planning documents.
• Respond to email and phone enquiries related to events and workshops.
• Communication and promotion of courses and workshops.
• Prepare and distribute event materials including agendas, presentations and other course associated documentation.
• Work with our Marcomms team to support engaging newsletter content, social media posts, blogs and campaigns.