Live Well Hub Advisor
Live Well is an integrated Healthy Lifestyle Service which supports the residents of Leicester city to improve their health and wellbeing by offering support with smoking cessation, increasing physical activity, managing alcohol levels, and healthy eating. This is an exciting opportunity to join our team of Advisors and help clients through their journey to improve their health and lifestyle. Working within a team of other advisors, you’ll be the first point of contact providing information and support for clients who have been referred for our services.
- Location
- Braunstone Health & Social Care Centre, LE1 1FZ
- Contact Name
- Mark Quinnell
- Contact Telephone
- 01164544000
- Contact Email
- mark.quinnell@leicester.gov.uk
- Organisation
- Leicester City Council
- Salary
- £24,294, - £25,979 Per Year
- Hours
- Full Time
- Contract
- Permanent
- Organisation
- Leicester City Council
- Placed On
- Wed 7th August, 2024
- Closes
- 12:00am - Wed 14th August, 2024
About Live Well Hub Advisor
We're currently recruiting for a full-time permanent position working 37 hours a week Monday to Friday. However, this role will enquire you to work on evenings and weekends in accordance with the needs of the service.
What you'll be doing
You will manage incoming referrals, triaging potential clients to ensure they meet the criteria needed for our service, responding to email enquiries from new and existing clients, Primary and Secondary care professionals such as GP Practices, Social Prescribers and Physio teams and manage incoming and outgoing calls.
You'll signpost clients to Local Authority and Community Teams as well as book appointments with various healthy lifestyle services, some of which are based within the Live Well Service.
To ensure clients fulfil their journey in improving their health and lifestyle you'll actively follow up and monitor your allocated caseload, respond to missed appointments, arrange follow up sessions/appointments and make onward referrals.
What you'll need
With experience of working in a busy frontline service, you'll have experience of providing telephone and/or face to face service in a busy customer service environment. Using excellent verbal and written communication skills, you'll provide clear and concise advice to clients and members of the public. Complete all records accurately and in a timely manner, being highly organised, you'll be able to work under pressure and deal with customer enquiries and see them through to completion. Showing empathy and understanding, you'll be able to deal with customers who may be distressed or worried about their health concerns and make every conversation count to ensure clients receive the best support for their own specific needs
For further information and details on how to apply please click on the link below.
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